Understanding The Basics
Your website, its associated database and email facilities together with any software used to manage these facilities all need to by physically located on a web server. Hosting covers the provision of these services together with associated support.
For most clients some or all of these services are 'mission critical'. It is therefore important that you use a company that you can contact in the event of a problem and that you know will do whatever is possible to resolve any issues as quickly as realistically practical. It is also somewhat vital that you understand what backup facilities are in place, sometimes responsibility for backups can lie with you!
How We Work
We run our own high-specification servers, located at carbon neutral data centres who are able to provide us with 24 hour emergency support in the event of a hardware or other problem that we cannot resolve remotely.
This gives us full and exclusive control over what runs on our servers which enables us to minimise potential problems and make our own decisions in terms of configuration and software installation.
For each main server we also have a separate backup server. We provide a fully managed backup service as part of all hosting packages. Your account will be backed up daily in two different formats.
Our backups rotate over a seven day cycle, each backup overwriting the oldest previous backup. Clients using our own site administration software also have the facility to download a backup of their website to their own PC for safe keeping indefinitely, and we take an off-site backup of all accounts to our offices on a monthly basis and retain for at least 3 months.
24x7 Emergency Support
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All hosting clients can contact us in emergency at any time of day subject to mobile coverage out of hours. We provide a support email address, and mobile for text and voice calls. We do not have offices that are manned 24x7, and may not be near a computer - but we always react as quickly as humanly possible with due regard to the seriousness of the situation.