Web Design & E-Commerce
based in Worcester
with Clients Nationwide
PHONE Head Office:
01905 371041
Location: Home » Client Support Area

Only current pinkdylan clients can access this area.

Log on using your pinkdylan hosted email address, and your usual password for that email address.

If you cannot remember your password please register, using your pinkdylan hosted email address and provide the requested details. These details will be checked against our records and, if valid, a new password will be displayed (valid only for this area).

If you experience problems please call 01905 371041 (Worcester) or 01524 409159 (Lancaster).

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For general support and contact details click HERE
For Complaints and Abuse click HERE
For Domain Name Contractual Information and Help click HERE

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<table style="width: 100%;"> <tbody> <tr> <td style="text-align: center;" width="20%"><a href="support_webmail.htm"><img title="csa_email.png" src="/images/csa_email.png" alt="csa_email.png" width="64" height="64"><br>Webmail</a></td> <td style="text-align: center;" width="20%"><a href="https://hurricane.pinkdylan.co.uk:2083/frontend/x3/stats/awstats_landing.html" target="_blank"><img title="csa_stats.png" src="/images/csa_stats.png" alt="csa_stats.png" width="64" height="64"><br>Visitor Stats</a></td> <td style="text-align: center;" width="20%"><a href="https://hurricane.pinkdylan.co.uk:2083/" target="_blank"><img title="csa_cpanel.png" src="/images/csa_cpanel.png" alt="csa_cpanel.png" width="64" height="64"><br>Control Panel</a></td> <td style="text-align: center;" width="20%"><a href="help.htm"><img title="csa_videos.png" src="/images/csa_videos.png" alt="csa_videos.png" width="64" height="64"><br>Training Videos</a></td> </tr> </tbody> </table> <p><br><strong>Important Client Service Announcements will be posted to <a href="http://www.twitter.com/pd_support" target="_blank">www.twitter.com/pd_support</a> - </strong><em>We advise all clients to follow this twitter account because it is the fastest and at times potentially the only effective way of communicating important and urgent communications to our entire client base.</em></p> <p>We are passionate about providing the highest possible level of support.&nbsp; Clients can, and often do, contact us for general advice in relation to anything vaguely Internet related - not simply&nbsp;directly linked&nbsp;to services we provide them with, but for example if they have received unsolicited emails (or post) that they are worried could be some sort of scam relating to domain names.</p> <p>We also take pride in offering friendly and approachable support, don't worry if you don't understand techno mumbo jumbo, and don't be afraid to tell us if you don't understand something we are saying.</p> <p>We try to be available 24x7, although offices are not manned round the clock. In practice, the only time clients cannot reach a human being immediately are if all lines are busy, or out of hours when we are out of mobile coverage.<br><strong><span style="font-size: 10pt;">Press "Read More" </span></strong><span style="font-size: 9pt;">(below centre)</span><strong><span style="font-size: 10pt;"> for instructions on the best way to contact us 24x7.</span></strong></p>

Client Support Area

  • Non Urgent problems, routine requests (such as requests for non urgent additional mailboxes), and for general advice: 
  • Urgent problems, requests and advice. We aim, wherever possible, to be available to you 24x7 to deal with any emergencies. In the event of an urgent issue, no matter what time of day or night (or what day of the week), please follow the following procedure:
    • Call us on our normal number, 01905 371041. This line should always be answered 24x7 (barring power cut or system problem). It will either be answered by a human, or by a menu system (unless all lines busy, in which case please re-try). If you receive the menu system, you can either leave a message, or follow the menu option for out of hours and emergency support (which will divert you to a mobile phone). If our phone system is down or all lines are busy, then (possibly barring a line fault), dialing our normal number will result in your call being diverted to a mobile.
    • Call our Lancaster Number 01524 409159 if you are unable to obtain a response from our Worcester number. Our Lancaster number is manned during business hours, and if not answered is diverted to an employees personal mobile phone.
    • Call our Primary Mobile Numbers on 078155 15522 or 077725 44706. These mobiles will be answered 24x7 unless engaged or out of mobile range (in which case please leave a message on BOTH numbers).
    • NOTE:  Whilst we try our best to help you 24x7, there will be certain issues we cannot deal with out of hours, for example, if contacted by mobile out of hours we may not have immediate access to accounts or password data, and may not have immediate access to an Internet connection.
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pinkdylan Principal Offices:
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07772 544706
02080 900 041
01216 614 441
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