Domain Name Contractual Information and Help
Please note that ALL domain names registered or renewed by us on your behalf are subject to our standard terms and conditions which include limitations of liability, AND are also subject to the terms and conditions of the issuing Naming Authority. In the case of ALL .uk names (including .uk, .co.uk, .org.uk, and .me.uk), the Naming Authority is Nominet, and their domain name registration Terms and Conditions are available Here. We are members of Nominet.
We will always register names with you (the client) as the Registrant ('owner') UNLESS the name is provided by us as part of a rental package (in which case we register in our name) and this is clearly indicated within our quotation (in which case our quote will also include an optional figure for you to take 'ownership').
Current charges for new domain names and renewals are £30+vat for .uk names and £40+vat for .com names. These prices are for 2 years (other periods available on request). Prices include management and DNS but no hosting or email provision.
We will automatically invoice you for renewals of your domain name at least 75 days prior to renewal. Invoices MUST be paid at least 45 days prior to renewal. If you do NOT wish to renew your name you MUST notify us to firstname.lastname@example.org at LEAST 45 days prior to renewal (we have some names set to auto-renew 30 days before expiry). If you have not paid before renewal we will attempt to contact you at last known email address and by phone. We reserve the right not to renew a domain that has not been paid for, although in most cases we will allow the name to renew automatically and in the absence of a request from you not to renew (as detailed above) you will be liable to pay for the renewal.
If you require changes or support with regard to your domain names please email email@example.com (or call 01905 371041). We will usually reply to your contact within a matter of hours, but in any case within 2 business days (Monday to Friday, Holidays excluded) and carry out any necessary action within a further 2 business days (usually quicker). If you wish to transfer a .uk (.co.uk etc) name to another Registrar we reserve the right to request a written instruction on a signed letterhead before releasing the name. For Complaints and Abuse click Here.