Complaints and Abuse
- If you have a complaint about our services, or you or any services we provide you with have suffered any form of abuse:
Please report many problems initially to email@example.com (or call 01905 371041).
Should you not receive prompt and satisfactory resolution to your concerns, please contact either Lynn Cullimore or Graham Cullimore (our Partners) by asking for them by name on 01905 371041 or Graham on mobile 077725 44706. Graham and Lynn will do their best to resolve any issues you may have to your satisfaction.
- If we have any complaints or issues with the way in which you are using our services (including hosting and Email facilities):
We will contact you to discuss at the earliest opportunity, and are confident that you will work with us to reach a mutually satisfactory conclusion.
If your account on our server is causing any issues which are affecting the overall performance, security or potential reputation of our servers or our name, we reserve the right to suspend services immediately and without notice or compensation in order to protect our own interests and those of our clients as a whole. We will contact you at the earliest opportunity to discuss the issue and reach a mutually satisfactory conclusion.
- Passwords and Third Party Applications:
Where you install third party software and/or set your own passwords on our server, and either are compromised due to security flaws or weakness, our support in rectifying any such issues shall be chargeable at £75.00+vat per hour (business hours) and £150.00+vat per hour (outside business hours). Passwords MUST be at least 8 characters long, contain both letters and numbers, no whole words, names or memorable dates and no sequences of more than 2 consecutive or identical numbers or letters. Each password must be UNIQUE, not used elsewhere at all.